Parkland Veterinary Hospital Ltd — Veterinary Care in Sylvan Lake

Reviews of Parkland Veterinary Hospital Ltd

• Samantha

  Added 2016.06.16

  I will always recommend Lana (Dr. Keating), I have been with her for many years, in a few emergencies of course on a Sunday or long weekend) I've had to go elsewhere - a very emotionally painful experience which I hopefully never have to repeat. I not only have many animals of my own, I also foster animals. Lana has been very helpful in teaching me what to look out for if there are minor issues to deal with and how to best take care of all my critters.
• Colin

  Added 2016.04.27

  This review is "not" made by Michaela Douglas but rather Tammy Loeffler -not sure why my daughter's name has been added automatically on " my computer". These are by no means her opinion but mine as well as my experience.
• Jacob

  Added 2016.04.20

  I brought my first 2 Airedales and my current cat to Dr. Lana at Parkland Vet clinic when the clinic was located in Red Deer during 2002-2011. In 2016, I moved back down south to Calgary and happily made the drive to the new clinic at Sylvan Lake to have my 18 month old Airedale neutered there. Not only was it more affordable than Calgary rates, I felt much better having him operated on by someone I trust! Thanks to the staff and Dr. Lana. Glad to be back in the area and a short drive away!
• Steven

  Added 2015.10.29

  She has more passion for animals and their owners than I have ever seen in any other vet. Just a few weeks ago we lost a very special kitten to a dog, by the time I got there (with no warning call to her) our baby was gone. She (Lana) was amazing in helping me through an extremely painful situation (not the first we have been through with her). I can't praise her and her staff enough with how well I am taken care of!
• Sean

  Added 2014.10.24

  I had taken my little chihuahua in as he had severe diarrhea as well as a severe patella dislocation that I had been told on a previously visit that it would cost $2000.00 to get it repaired in Calgary. When I went in that day, I was wanting Max put down as I could not afford the cost of the surgery due to the disastrous financial impact all my medical trips to Edmonton were costing nor could I even get him to Calgary for the surgery due to my poor vision. I want my dear dog to be with Jesus in Heaven as this would give me peace and closure as I have a debilitating autoimmune disorder. They suggested that I re-home him. I was asked to sign the "form" no one sat down with me or read it to me. I was in no shape as I was severely emotionally distraught about my dog, ill myself that day with diarrhea as well and medically giving the fact that I was undergoing chemotherapy for my debilitating autoimmune disorder to make a truly "informed" decision about my best friend's future. Looking back, I wish the Vet Staff would have suggested that they keep Max for a couple of days and that I think about, I should have had a third party present when I signed the form, I should have taken him to another Vet to get a second opinion. I inquired about him a couple of times and was told that due to the release I had signed they were not permitted to give out information about him or his new family. A couple weeks later, I received an email to confirm Max's Dental Surgery I was in such a distraught state and furious how could this happen? I asked my daughter to phone. On two previous occasion's Max's teeth had been examined at this Vet and I was told they were great considering his age and that he was a small dog. He needed knee surgery not the trauma of just being re-homed and then dental surgery. I don't know if this was a computer glitch or a staffing error that I was notified via email. Every time that I came to the Clinic, there were new front end staff being trained and given the emails I have received they rely heavily on an automated computerized system not personal and leaves it wide open for disastrous errors like I experienced. This has been one of the most devastating experiences of my life. Max sat on my lap all day while I worked from home and slept in bed with me every night. I work in the Health Care System perhaps someone should look at establishing a free respite program for someone that is in a situation like mine. For anyone that is looking at re-homing their animal, you never have closure and you grieve for them every day. As someone, that has never re-homed an animal before, I believe Vet Clinics should have more like an open adoption process so the old family can know that their dearly beloved pet are in good hands and can receive video and pictures from the new family and the old family can also provide the new family with valuable information about their pet otherwise you never have closure. If you are reading this and you are the one that has adopted my beloved Max-a-Moo please consider getting in touch with me. I love you max-a-moo..you are such a "good boy". I miss your love and kisses every day. Tammy
• Logan

  Added 2014.08.08

  Love this clinic, Dr. Keating and her staff look after everything for us. We have been seeing her for 3 years and always know that we are in good hands. I'm never rushed and feel that any concern I have has been heard and addressed. Thanks for looking after our cat even when she puts up a stink.
• Benjamin

  Added 2013.12.22

  I have been going to Parkland Vet Hospital for two years now and have received nothing but exceptional service! I live in Calgary but refuse to go anywhere else. They really do have the best interest for your pets and truly care. I have two, two-year-old cats who have both unfortunately gotten really sick in the past, but the staff at Parkland Vet quickly got them on their feet again. A big THANK YOU to all the staff! You are very much appreciated for everything you've done and continue to do for our beloved pets!
• Dylan

  Added 2013.09.07

  Re-homing My Little Man - Max (September 13/2017)